When fiscal periods were accidentally altered after the latest product release, some customers temporarily could not see forecast and quota values. The problem started at 2023-09-20 00:00 PT. All affected services were returned to expected operation by 2023-09-21 10:55 PT. The incident recurred at 2023-09-22 00:00 PT through 01:27 PT due to an error in disabling a nightly job. No customer data was at risk. The process which altered the fiscal periods has now been disabled system-wide.
Posted 2 years ago. Sep 26, 2023 - 22:02 UTC
Resolved
We have confirmed the issue has been resolved for the impacted users. Forecast and Quota values that were submitted after 12 AM PST Wednesday (September 20, 2023) may not be reflected in Clari.
A summary of the incident will be posted within the next three US business days.
Posted 2 years ago. Sep 21, 2023 - 17:55 UTC
Update
Our engineering teams have resolved the issue and we are monitoring the fix.
Next status update will be at 11AM PT (Pacific time).
Posted 2 years ago. Sep 21, 2023 - 17:27 UTC
Monitoring
Our engineering teams have resolved the issue and we are monitoring the fix.
Next status update will be at 10:30AM PT (Pacific time).
Posted 2 years ago. Sep 21, 2023 - 16:43 UTC
Update
We are continuing to investigate this issue.
Posted 2 years ago. Sep 21, 2023 - 16:05 UTC
Update
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted 2 years ago. Sep 21, 2023 - 16:04 UTC
Investigating
Missing Forecast Entries due to Fiscal Period Refreshes Our engineering team is actively investigating.
Posted 2 years ago. Sep 21, 2023 - 16:03 UTC
This incident affected: Clari Revenue Platform (Forecast).