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All Systems Operational
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| Operational Degraded Performance Partial Outage Major Outage Under Maintenance |
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 6, 2025
No incidents reported today.
May 5, 2025
No incidents reported.
May 4, 2025
No incidents reported.
May 3, 2025
No incidents reported.
May 2, 2025
No incidents reported.
May 1, 2025
Postmortem -
Read details
May 5, 15:36 EDT
May 5, 15:36 EDT
Resolved -
This incident has been resolved.
May 1, 15:50 EDT
May 1, 15:50 EDT
Monitoring -
We have mitigated the issue and are currently monitoring affected tenants to confirm that Remote Application functionality has been fully restored.
May 1, 15:40 EDT
May 1, 15:40 EDT
Update -
We are continuing to investigate this issue.
May 1, 15:23 EDT
May 1, 15:23 EDT
Investigating -
We are currently investigating an issue affecting Remote Application launches across multiple tenants. Our team is actively triaging the problem and will provide updates as more information becomes available.
May 1, 15:20 EDT
May 1, 15:20 EDT
Apr 30, 2025
No incidents reported.
Apr 29, 2025
No incidents reported.
Apr 28, 2025
No incidents reported.
Apr 27, 2025
No incidents reported.
Apr 26, 2025
No incidents reported.
Apr 25, 2025
Resolved -
A workaround is available for both iOS and Android users and has been documented in our knowledgebase article: https://support.delinea.com/s/article/1741889160946.
Due to the availability of reliable workarounds and alternative MFA methods, we are closing this incident. Any future updates or permanent resolution details will be posted in the linked article.
We appreciate your patience and understanding. If you need further assistance, please contact our support team at https://support.delinea.com
Apr 25, 14:42 EDT
Due to the availability of reliable workarounds and alternative MFA methods, we are closing this incident. Any future updates or permanent resolution details will be posted in the linked article.
We appreciate your patience and understanding. If you need further assistance, please contact our support team at https://support.delinea.com
Apr 25, 14:42 EDT
Identified -
We are currently experiencing a service disruption with the Cloud Suite Mobile Application.
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 17, 17:30 EDT
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
* Push notifications for the Mobile Authenticator
* Mobile Application unable communicate to PAS servers (fixed by re-installing)
iOS Resolution:
For iOS devices that are impacted by this issue, the current suggested fix is to uninstall the app and re-install as well as re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. This resolves both the communication and the push notification issue.
Android Partial Resolution:
For Android devices that are impacted by this issue, uninstalling/re-installing the app in addition to the re-registration can resolve the communication issue but does not resolve the push notifications issue. To re-register your device with the Mobile application using following the workflow https://support.delinea.com/s/article/1741889160946. In the absence of the push notifications, opening the app can show the OTP Code to enter or the Authenticate button can be used to approve the MFA request.
Additional Workarounds:
Alternatively, we suggest temporarily using an alternate MFA method such as SMS or E-mail. Customers may need to modify any authentication profile(s) affecting the users to allow for other MFA options. Should instructions be requested, you can refer to the link below.
https://docs.delinea.com/online-help/cloud-suite/user-access/authenticate/define-auth-requirements/create-auth-profiles.htm?Highlight=profile
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 17, 17:30 EDT
Investigating -
We are currently experiencing a service disruption with the Cloud Suite Mobile App
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 8, 13:49 EST
We’re reaching out to inform you about an ongoing incident affecting the service(s) listed below.
Our team is working to identify the root cause and implement a solution.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 8, 13:49 EST
Resolved -
While a permanent fix is still in development, a workaround is available and documented in our knowledgebase article: https://support.delinea.com/s/article/1742587120422.
We are closing this incident as services remain stable when the workaround is applied. Any further updates will be published in the linked KB article.
If you have questions or need additional assistance, please contact our support team at https://support.delinea.com.
Apr 25, 13:55 EDT
We are closing this incident as services remain stable when the workaround is applied. Any further updates will be published in the linked KB article.
If you have questions or need additional assistance, please contact our support team at https://support.delinea.com.
Apr 25, 13:55 EDT
Update -
A work around for this issue has been identified. Please go to the knowledgebase article located here:
https://support.delinea.com/s/article/1742587120422
Mar 21, 16:29 EDT
https://support.delinea.com/s/article/1742587120422
Mar 21, 16:29 EDT
Investigating -
We are currently experiencing an issue with registering new connectors. The connectors will register successfully, but will not function as expected. Existing connectors are unaffected. However, re-registering existing connectors will also cause the issue to occur. Please avoid re-registering existing connectors.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 12, 14:50 EDT
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.
For any questions or concerns, please reach out to our support team at https://support.delinea.com.
Mar 12, 14:50 EDT
Apr 24, 2025
No incidents reported.
Apr 23, 2025
No incidents reported.
Apr 22, 2025
No incidents reported.