CSV Editor performance is back to normal. There have been no further issues.
Posted Mar 29, 2022 - 17:47 BST
Monitoring
We have fully reopened the connector. Due to the backlog, customers may see their steps continue to retry, but these steps should eventually succeed. We are still monitoring the connector for any further issues.
Posted Mar 29, 2022 - 17:18 BST
Update
The restoration was successful, we are slowly opening the connector back up, so customers may start to see some gradual improvement.
We will update within 30 minutes or sooner when the connector is back to full capacity.
Posted Mar 29, 2022 - 17:12 BST
Update
The restoration process is still underway.
There has been significant progress, but unfortunately we cannot provide an ETA as our third-party service provider does not provide us with one. This is due to the large amount of data involved.
Thank you for your patience, if you have any questions or concerns, please reach out to support@tray.io.
Next update within 30 minutes
Posted Mar 29, 2022 - 16:44 BST
Update
The restoration process is still underway.
Thank you for your patience, if you have any questions or concerns, please reach out to support@tray.io.
Next update within 30 minutes
Posted Mar 29, 2022 - 16:14 BST
Update
The restoration process is still underway, this will still take some time due to the large amount of data involved with the CSV-editor.
Next update at 16:15.
Posted Mar 29, 2022 - 15:45 BST
Identified
We have identified the issue affecting the CSV editor and have initiated a fix which will take some time to take effect. We will keep you updated.
Next update at 15:45 BST unless there are any further developments.
Posted Mar 29, 2022 - 15:16 BST
Investigating
We are currently investigating an issue which is causing CSV editor steps to fail. Our engineering team is looking into resolving this issue as soon as possible.