A fix has been implemented and we are monitoring the results.
Start Time: 2021-02-15 14:50 UTC End Time: 2021-02-15 19:40 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 15, 2021 - 20:15 UTC
Investigating
Dear Customers,
We are writing to inform you that we are observing an issue with the connection to our US Short Code partner for a subset of US regional operators.
Start Time: 2021-02-15 14:50 UTC
Impact MT: Clients may experience delayed/rejected/failed Short Code MT traffic towards the US regional operators below Impact MO: Clients may experience delayed/rejected/failed Short Code MO traffic from the US regional operators below
ACS Wireless Inc Arctic Slope Telephone Bluegrass Cellular BreakAway Wireless Carolina West Cellcom Cellone Nation Cellular 29 Plus Cellular One Illinois Chat Mobility Copper Valley Cellular Cordova Wireless Cross Cross Wireless West Central Cellular CTC Telecom Custer Telephone Coop Duet Wireless Alaska Communications General Communication Illinois Valley Cellular Inland Cellular James Valley Cellular Keystone Wireless Mid Rivers Wireless MTPCS NewCore Wireless Nex-Tech Wireless SRT Wireless Hawkeye Nucla-Naturita Pine Belt Cellular PTCI - Interop Silver Star Snake River PCS Southern Communications Strata Networks Standing Rock Thumb Cellular Limited UBET Wireless Union Cellular Viaero Wireless
Our engineers are working with the supplier to resolve the issue.
We appreciate your patience while this is being investigated and offer our apologies for any inconvenience caused If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 15, 2021 - 19:04 UTC
This incident affected: Connectivity by region (SMS - US - ShortCode).