If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any relevant information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 10:45 AEDT
Monitoring
We believe the issue is now resolved and will continue closely monitoring the performance of the system.
If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 09:46 AEDT
Update
We await further advice from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * None
Delays in processing: * Incoming payment refunds
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 09:41 AEDT
Update
We await further advice from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * None
Delays in processing: * PayTo payment agreement creation * Creation of PayID's * Incoming payment refunds
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 07:51 AEDT
Update
We await further advice from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * None
Delays in processing: * PayTo payment agreement creation * Creation of PayID's * Incoming payment refunds
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 06:55 AEDT
Update
We await further advice from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * None
Delays in processing: * PayTo payment agreement creation * Creation of PayID's
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 06:20 AEDT
Update
Good morning! We can confirm that outbound payments are entering SETTLED status at the usual rate. There remain a small batch of outbound payments stuck in PENDING status for which we await further instructions from our payments processing provider. Please refer to the following section for updates on other functions of the platform.
Our analysis shows the following impacts:
Elevated number of errors: * None
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Creation of PayID's
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 05:24 AEDT
Update
We continue to await further updates from our payments processing provider. We will suspend further updates on the status page until approximately 5AM AEDT Wednesday 8th Feb 2023.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 00:44 AEDT
Update
We have received updates from our payment processing provider indicating that some outbound payments which have already gone into PENDING status will take a bit more time to become SETTLED. The rest may have already gone into SETTLED status. We continue to observe intermittent errors and delays.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 08, 2023 - 00:16 AEDT
Update
We continue to await further updates from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 23:20 AEDT
Update
Most transactions are flowing albeit at a rate slower than usual. We continue to await further updates from our payments processing provider.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 22:26 AEDT
Update
We await further updates from our payments processing provider on their progress restoring services.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 21:20 AEDT
Identified
It appears as though there are some still residual issues within our payments processing provider. We await further updates from them on their progress restoring services/
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 20:30 AEDT
Monitoring
We believe the issue is now resolved and will continue closely monitoring the performance of the system.
If you are still encountering issues, please do reach out using our service desk: https://azupay.atlassian.net/servicedesk/customer/portal/3 including any pertinent information such as PayID's, bsb/account numbers, date/time stamps and amounts.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 18:56 AEDT
Update
We await further updates from our payment processing provider on their progress restoring services.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 18:44 AEDT
Update
Our payments processing provider has advised that they have identified the issue are working to restore services.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry api * PayID enquiry api * Client management api
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments * Creation of PayID's * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 18:12 AEDT
Update
We await further updates from our payments processing provider on the issue.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry * PayID enquiry
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments via api * Creation of PayID's via api * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 17:35 AEDT
Update
We await further updates from our payments processing provider on the issue.
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry * PayID enquiry
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments via api * Creation of PayID's via api * Processing of inbound payments to PayID's from payer's bank
Our recommendation(s):
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 16:53 AEDT
Update
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry * PayID enquiry
Delays in processing: * PayTo payment agreement creation * PayTo payment initiations * Outbound payments via api * Creation of PayID's via api * Processing of inbound payments to PayID's from payer's bank
Our recommendations are as follows:
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 16:12 AEDT
Identified
Our analysis shows the following impacts:
Elevated number of errors: * BSB enquiry * PayID enquiry
Delays in processing: * Outbound payments via api * Creation of PayID's via api * Processing of inbound payments to PayID's from payer's bank
Our recommendations are as follows:
* Please inform your customers of delays where applicable.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 15:36 AEDT
Investigating
We are aware of issues in processing payments. We are currently investigating the impact and will provide a detailed update as soon as one becomes available.
Please do subscribe to our status page for the latest and most accurate information.
We apologise for the inconvenience caused.
Posted Feb 07, 2023 - 15:24 AEDT
This incident affected: Inbound to azupay payment processing and Outbound from azupay payment processing.