A fix has been implemented and we are monitoring the results.
Posted May 07, 2021 - 08:06 PDT
Identified
We have identified an issue with WebSockets not functioning after the power maintenance last night. This prevents the call center UI from updating realtime. We believe this issue is already resolved, but we are posting this status update so that customers are aware of the issue. If you are still experiencing this issue please refresh your browser. If the issue persists, please contact support.