All emails are processed normally. However, it is possible that some emails are still blocked by our provider.
These emails are those generated between 10:00 and 14:00 CEST, if you have not received any emails, or if you have any doubt about the reception of the latter, you can use the reminder function in your signature requests to regenerate a new email.
All new mails generated are normally processed, although some older mail requests are still blocked by our mail provider.
Posted Oct 15, 2021 - 14:43 CEST
Identified
Some customers may be experiencing an issue with one of our email provider. Our engineers are working to identify and resolve this as fast as possible.
We will update you again shortly here.
If you have urgent questions, please contact our support team by sending an email to support@yousign.com.
Posted Oct 15, 2021 - 11:59 CEST
This incident affected: Yousign V2 (API V2 - https://api.yousign.com, APP V2 - https://webapp.yousign.com) and Yousign V3 (APP V3 - https://yousign.app).