Mass Notifications: Some clients may experience delays in email delivery

Incident Report for Finalsite

Resolved

Emails are now being delivered as expected without delay.

To facilitate this, the "Open Rate" feature has been disabled; the team is investigating the best path forward for this feature. Until this next step is taken, a value of "0" will appear in the Open Rate field for any messages sent after February 10, 2023 on the Message Tracking>Progress tab. We apologize for any confusion this may cause.

Posted Feb 12, 2023 - 15:45 EST

Identified

We are working to resolve an issue that may delay email delivery for some clients. Please follow https://status.blackboard.com/incidents/xq3n3k7jvckx for updates

Posted Feb 11, 2023 - 16:08 EST

This incident affected: Community Engagement Products (formerly Blackboard K12) (Mass Notifications).