Pausing campaigns and events for certain "Sandbox" accounts
Incident Report for Blueshift
Resolved
This incident has been resolved.
Posted May 21, 2021 - 14:50 PDT
Update
The search database is slow in recovering, we are on it and it will take few hours more.
Posted May 21, 2021 - 07:16 PDT
Update
It should take about 2 hours more to resolve this.
Posted May 21, 2021 - 04:59 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 21, 2021 - 04:59 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 21, 2021 - 01:46 PDT
Investigating
We need to do some urgent maintenance on specific backend search database dedicated to certain customers. Hence we are pausing campaigns and events for this specific set of customers only.

Other customers are operating normally.
Posted May 21, 2021 - 01:46 PDT
This incident affected: Event processing & API, One-Time/Recurring Campaigns, Segment-Triggered Campaigns, Event-Triggered Campaigns, and Segments.
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