All systems are working normally
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New Relic platform
Status of New Relic products and features
  • Operational
  • Partial outage
  • Major outage
  • Maintenance
Region: See status by region.
Incident History
November 2019 to January 2020

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Logs in the Distributed tracing UI Delays for EU Region
Incident Report for New Relic
Resolved
Between 06:14 UTC and 09:05 UTC UTC, some customers experienced logging synthetics for distributed tracing alerts failing. Data will not be recovered.
We’ve resolved the issue with alerts for Synthetics, logs, APM Metrics, and Distributed tracing alerts in the EU region. Services have returned to their normal operation.
Posted Feb 02, 2023 - 11:21 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 02, 2023 - 11:20 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 02, 2023 - 10:48 UTC
Monitoring
We have identified the issue with alerts for Logs, Synthetics, Distributed tracings and APM in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Feb 02, 2023 - 10:18 UTC
Identified
We have identified the issue with alerts for Logs, APM, and Synthetics in the EU region. Notifications are impacted for some customers. We’re working to resolve it.
Posted Feb 02, 2023 - 09:13 UTC
Update
We are continuing to investigate this issue.
Posted Feb 02, 2023 - 08:43 UTC
Investigating
Some EU customers are experiencing an issue with UI for Logs and Distributed Tracing in the EU region. We will update this page as we resolve the issue.
Posted Feb 02, 2023 - 08:36 UTC
This incident affected: Alert Notifications : Europe (APM : Europe, Browser : Europe, Infrastructure : Europe, Logs : Europe, Mobile : Europe, NRQL : Europe, Serverless : Europe, Synthetics : Europe), Data Ingest : Europe (APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe, Metric API : Europe, Mobile Agent : Europe, OTLP API : Europe, Trace API : Europe), and UI : Europe (Alerts : Europe, APM : Europe, Logs : Europe, Synthetics : Europe).