We observe that our systems have recovered now as AWS has taken the appropriate actions and confirmed the resolution.
Please refer to the below details specific to products: Care: Care has recovered, and users are starting to log in to the system. Community: Some communities were unavailable due to this issue intermittently, and now they are also recovered.
We are monitoring the system further and will keep you posted.
Posted Dec 15, 2021 - 10:33 CST
Investigating
We are experiencing an AWS infra issue with Care & Community for US-hosted customers. As a result, Care & Community is unavailable/users can not log in to the system. We will keep you updated on the progress further. You also can track https://status.aws.amazon.com/ for more information.
Posted Dec 15, 2021 - 10:01 CST
This incident affected: Khoros Communities (US Hosted Communities) and Khoros Care (US Hosted Care).
