On February 26th, 2022 Cornerstone engineers were alerted by internal monitoring tools for latency.

Clients hosted in LAX SL 2/4/ 5 Prod swimlane experienced intermittent latency on their portal.

Cornerstone engineers were engaged for investigation and troubleshooting, and issues pointed to the storage failure.

Cornerstone engineers applied the vendor-recommended fix to resolve the issue.

To mitigate this situation from occurring in the future and to reduce the risk of a future impact Cornerstone is actively working internally to review the incident with the vendor.

Internal teams are working with our third-party vendors to establish the issue and conducting a thorough investigation and creating remediation plans to avoid the recurrence of this incident and resolved this permanently.