Removal of IP Addresses from Azure reseller customers with multiple dedicated IP Addresses
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with removal of secondary dedicated IPs on Azure Reseller accounts has been resolved. Impacted users should now see their secondary IPs active in their accounts. All services are now operating normally at this time.
Update
We are continuing to monitor the fix put in place for any additional impact. We will provide another update in 1 hour or as any additional information becomes available.
Monitoring
Our engineers have implemented a fix and are monitoring system performance. Impacted Azure Reseller Customers should begin seeing their secondary dedicatede IPs added back to their accounts and enabled for sending. We will provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue and are working towards a fix in regards to the removal of secondary dedicated IPs on Azure Reseller accounts. Affected users may still experience degraded mail send capabilities. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Starting around 10:47am PT on 09/13/2022, our engineers began investigating an issue with certain Azure Reseller Customers with multiple dedicated IP addresses seeing one of them removed from their account without user intervention. Customers impacted may have experienced mail send disruption sent through the secondary IPs on their account. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: Mail Sending (API v3, SMTP, API v2) and Partners.