Delays in Document checks processing times in EU
Incident Report for Onfido
Resolved
This issue has been resolved and we've applied a fix. We apologize for any inconvenience this has caused.
Posted May 21, 2021 - 12:32 UTC
Monitoring
The fix for the Document Checks delays has worked and overall delays are decreasing. We will update you once delays have completely subsided.
Posted May 21, 2021 - 11:19 UTC
Identified
Our team has identified the source of the issue with the Document Checks delays and is working to address the problem.
Posted May 21, 2021 - 11:13 UTC