Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.
Posted Dec 13, 2020 - 00:56 EST
Monitoring
A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.
Posted Dec 13, 2020 - 00:42 EST
Identified
We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
Posted Dec 13, 2020 - 00:11 EST
Update
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Dec 12, 2020 - 23:52 EST
Investigating
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
Posted Dec 12, 2020 - 23:51 EST
This incident affected: Thermostat Online Services, Alexa Voice Services, and ecobee Public API.