After an extended period of time without any issues, we are confident that this issue has been resolved to all customers' satisfaction.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available in the next 5 business days.
We greatly apologise for this disruption.
Posted Dec 16, 2022 - 11:31 UTC
Monitoring
Good Morning
We believe that all sales files have now been processed.
We would like to apologise for the inconvenience this may have caused.
Posted Oct 18, 2022 - 12:34 UTC
Update
Good Morning,
We are continuing to work towards a resolution for the issue today.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 18, 2022 - 11:33 UTC
Identified
Good Morning,
Today we have experienced a delay in processing files into our core solutions including Fourth Analytics.
We believe that we understand the cause of this and are working towards a resolution.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 18, 2022 - 10:26 UTC
Investigating
Good Morning,
Today we have experienced a delay in processing files into our core solutions including Fourth Analytics.
Our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure the impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 18, 2022 - 09:21 UTC
Update
Good Morning,
Today we have experienced a delay in processing files into our core solutions including Fourth Analytics.
Our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure the impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 18, 2022 - 08:14 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the core solutions.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 17, 2022 - 05:32 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the core solutions.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 16, 2022 - 05:42 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the solutions as expected.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 15, 2022 - 05:29 UTC
Monitoring
Good Morning
We believe that all sales files have now been processed.
We would like to apologise for the inconvenience this may have caused.
Posted Oct 14, 2022 - 07:57 UTC
Update
Good Morning,
The system has almost completed processing sales files and ensuring that the data is in the core solutions.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 14, 2022 - 06:38 UTC
Identified
Good Morning,
Today we have experienced a delay in processing files into our core solutions including Fourth Analytics.
Our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 14, 2022 - 05:37 UTC
Monitoring
Good Morning
We believe that all sales files have now processed and that impact to customers has been negligible.
We would like to apologise for the inconvenience this may have caused.
Posted Oct 13, 2022 - 06:26 UTC
Identified
Good Morning,
Today we have experienced a delay in processing files into our core solutions including Fourth Analytics.
Our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum.
The next update will be provided in 60 minutes.
We would like to apologise once more for any inconvenience this has caused.
Posted Oct 13, 2022 - 05:47 UTC
Update
Good morning,
Hyper care continued throughout the weekend and we can confirm that our systems have performed as expected for the last three mornings.
Sales have been processed as expected.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 10, 2022 - 07:37 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the solutions as expected.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 07, 2022 - 05:37 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the solutions as expected.
The period of hyper care will continue to ensure the maximum level of support.
Posted Oct 06, 2022 - 05:28 UTC
Update
We can confirm that the sales have continued to process and are appearing in the systems as expected.
We will continue a level of hyper care to ensure the maximum level of support is maintained.
An update will be provided at the end of the day or in case of significant information.
Posted Oct 05, 2022 - 08:37 UTC
Update
We can confirm that the sales have continued to process and are appearing in the systems as expected.
We will continue a level of hyper care to ensure the maximum level of support is maintained.
An update will be provided in the next 60 minutes.
Posted Oct 05, 2022 - 07:35 UTC
Update
We can confirm that the sales have continued to process and are appearing in the systems as expected.
We will continue a level of hyper care to ensure the maximum level of support is maintained.
An update will be provided in the next 60 minutes.
Posted Oct 05, 2022 - 06:39 UTC
Update
Good morning,
We can confirm that our systems have performed as expected this morning and that sales have begun to appear in the solutions as expected.
The period of hyper care will continue to ensure the maximum level of support.
We thank you for your patience and would also like to apologise deeply for the inconvenience this has caused.
An update will be provided in the next 60 minutes.
Posted Oct 05, 2022 - 05:43 UTC
Monitoring
All sales files have now been processed and the system has been returned to full functionality.
Given the nature of this incident, we are entering a period of hyper-care to provide the necessary support and ensure there is no re-occurrence of this issue.
Updates will resume in the morning.
Posted Oct 04, 2022 - 15:56 UTC
Identified
We believe that sales have now been processed and are now taking action to return the system to normal functionality. Once this has been completed, we will continue monitoring.
Our teams have collaborated this morning and multiple courses of investigation are continuing in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
Posted Oct 04, 2022 - 14:18 UTC
Update
Good Morning,
We are continuing to monitor the processing of the sales. Once this has been completed, we will continue attempting to return the solutions to standard functionality.
Our teams have collaborated this morning and multiple courses of investigation are continuing in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
Posted Oct 04, 2022 - 13:10 UTC
Update
Good Morning,
We are continuing to monitor the processing of the sales. Once this has been completed, we will continue attempting to return the solutions to standard functionality.
Our teams have collaborated this morning and multiple courses of investigation are continuing in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
Posted Oct 04, 2022 - 12:19 UTC
Update
Good Morning,
We have experienced issues with processing sales files which we believe is related to this issue.
Our teams have collaborated this morning and multiple courses of investigation are continuing in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
Posted Oct 04, 2022 - 11:09 UTC
Update
Good Morning,
We have experienced issues with processing sales files which we believe is related to this issue.
Our teams have collaborated this morning and multiple courses of investigation are continuing in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
Posted Oct 04, 2022 - 10:19 UTC
Investigating
Good Morning,
We have experienced issues with processing sales files which we believe is related to this issue.
Our teams have collaborated this morning and multiple courses of investigation are already underway in an attempt to resolve this.
We would like to apologise for the inconvenience this has caused.
An update will be provided in the next 60 minutes.
Posted Oct 04, 2022 - 09:09 UTC
Monitoring
The backlog of files has now been processed and are showing on the systems as expected.
We would like to apologise for the inconvenience this has caused.
Posted Oct 03, 2022 - 09:15 UTC
Identified
We are aware of a delay in processing sales files from yesterday, which we believe to be directly related to this incident.
Our teams were actively engaged at the time and remedial action has been taken which shows that files have now begun to flow through.
We would like to apologise for the inconvenience this has caused.
Posted Oct 03, 2022 - 08:12 UTC
Update
Our teams have performed the necessary checks and we are pleased to confirm that the files appear to have been processed as expected.
We are going to continue to monitor throughout the rest of the weekend, and will resume investigations should the situation deteriorate.
A further update will be provided should the situation change.
Posted Oct 02, 2022 - 07:13 UTC
Monitoring
Our teams have performed actions to ensure that sales files are now being processed as expected.
We are going to continue to monitor throughout the rest of the weekend, and will resume investigations should the situation deteriorate.
A further update will be provided tomorrow morning.
Posted Oct 01, 2022 - 13:31 UTC
Update
Good Morning,
Our teams are currently on a conference call to discuss the next steps involved in resolving this issue.
An update will be provided in the next 60 minutes or when significant progress has been made.
We would like to once more deeply apologise for the disruption to your service.
Posted Oct 01, 2022 - 11:36 UTC
Update
Good Morning,
The teams are continuing to work on the course of action touched upon in the previous update.
An update will be provided in the next 60 minutes or when significant progress has been made.
We would like to once more deeply apologise for the disruption to your service.
Posted Oct 01, 2022 - 10:30 UTC
Update
Good Morning,
All our teams have just finished a conference call where we have decided on the next steps in an attempt to determine the underlying cause of this issue.
An update will be provided in the next 60 minutes or when significant progress has been made.
We would like to once more deeply apologise for the disruption to your service.
Posted Oct 01, 2022 - 09:32 UTC
Update
Good Morning.
Investigations have resumed into resolving this issue regarding sales and all parties are engaging in an attempt to understand the underlying cause.
We apologise for this disruption to your service.
Posted Oct 01, 2022 - 08:48 UTC
Investigating
We are aware of a high-priority incident regarding sales that is affecting a subset of our customers.
The investigation has drawn to a close for this evening but investigations will resume at 9am on Saturday,
We apologise for this disruption to your service.
Posted Sep 30, 2022 - 22:26 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness.
Given the nature of this issue, it will remain in monitoring over the weekend, should further issues be raised.
Posted Sep 30, 2022 - 21:26 UTC
Identified
We have been able to identify the cause of this high-priority incident and are currently working towards finding an appropriate resolution.
We will continue to provide updates here every 60 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Sep 30, 2022 - 20:43 UTC
Update
We are aware of a critical incident that may be affecting some of our customers.
We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Sep 30, 2022 - 19:44 UTC
Investigating
We are aware of a high-priority incident regarding sales that is affecting a subset of our customers.
This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Sep 30, 2022 - 18:37 UTC
Monitoring
We have now implemented a solution and are currently monitoring for completeness.
The next update will be provided upon confirmation of resolution.
Posted Sep 30, 2022 - 13:22 UTC
Update
We have been able to identify the cause of this high-priority incident and are currently working towards finding an appropriate resolution.
We will continue to provide updates here every 60 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Sep 30, 2022 - 12:57 UTC
Identified
We have been able to identify the cause of this high-priority incident and are currently working towards finding an appropriate resolution.
We will continue to provide updates here every 60 minutes or less until full service has been restored.
Again we deeply apologise for this disruption.
Posted Sep 30, 2022 - 11:54 UTC
Investigating
We are aware of a high-priority incident regarding sales that is affecting a subset of our customers.
This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved.
We apologise for this disruption to your service.
Posted Sep 30, 2022 - 10:56 UTC
This incident affected: Hosted in EMEA (Analytics, HR (UK), Scheduling (Labour Productivity)).