Kustomer has resolved the event affecting latency for Knowledge Base pages for prod 2 orgs. We added supports to handle this going forward and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 22, 2022 - 11:39 EST
Update
Kustomer has identified that the event affecting latency for Knowledge Base pages for prod 2 orgs was caused by an unexpected spike in knowledge base traffic. Those pages are now stable and fully operational. We are preparing some updates to support and prevent this in the future but have not released them at this time. Our team will continue to monitor this update until the updates are released to ensure the issue is fully resolved and this does not reoccur. Please expect further updates in the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 22, 2022 - 10:19 EST
Monitoring
Kustomer has implemented an update to address an event affecting latency for Knowledge Base pages for prod 2 orgs. Knowledge Base pages should be loading without 502 or 504 errors at this time. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 22, 2022 - 07:38 EST
Identified
Kustomer has identified an event affecting Knowledge Bases pages in prod 2 that may cause Knowledge base pages to have increased load times or return 502 or 504 errors. Our team is currently working to design and implement a resolution. Please expect further updates within the next 3 hours and reach out to support at support@kustomer.com if you have additional questions or concerns
Posted Nov 22, 2022 - 07:10 EST
Investigating
Kustomer is aware of an event affecting knowledge base pages in prod 2 that may cause knowledge base pages to return 502 or 504 errors or load very slowly. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Nov 22, 2022 - 06:54 EST
This incident affected: Prod2 (EU) (Knowledge base).