The issues customers reported are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
Posted Mar 27, 2021 - 20:11 UTC
Update
EBSCO Customer Support is aware of the following issues:
- Ongoing intermittent errors which are impacting linking. - Usage Consolidation is currently experiencing an outage. - The following areas of EBSCONET are unavailable: - Financial Information (access to invoices, credit memos, statements) - Usage data/Analytics - EBSCO Collection Manager performance may be degraded
Our engineering teams are currently investigating these issues and we will continue to update this page as more information is available.
EBSCO Customer Support phones continue to be down at this time. Please submit any support requests via EBSCO Connect. EBSCO Discovery Service
Posted Mar 26, 2021 - 17:24 UTC
Identified
EBSCO Customer Support is aware of the following issues:
- Ongoing intermittent errors which are impacting linking. - Usage Consolidation is currently experiencing an outage. - The following areas of EBSCONET are unavailable: - Financial Information (access to invoices, credit memos, statements) - Usage data/Analytics
Our engineering teams are currently investigating these issues and we will continue to update this page as more information is available.
EBSCO Customer Support phones continue to be down at this time. Please submit any support requests via EBSCO Connect.
Posted Mar 26, 2021 - 15:07 UTC
Update
We are continuing to monitor for any further issues.
Posted Mar 25, 2021 - 22:06 UTC
Update
EBSCO Customer Support is aware of ongoing intermittent errors which are impacting linking. Additionally, Usage Consolidation is currently experiencing an outage. Our engineering teams are currently investigating these issues and we will continue to update this page as more information is available.
EBSCO Customer Support phones continue to be down at this time. Please submit any support requests via EBSCO Connect.
Posted Mar 25, 2021 - 22:01 UTC
Monitoring
Access to HLM has been restored at this time however we are experiencing intermittent linking errors. EBSCO Customer Support phones remain unavailable. Our engineering teams are continuing to work on issue and we will continue to update this page as more information is available.
Posted Mar 25, 2021 - 21:12 UTC
Update
Access to HLM has been restored at this time. EBSCO Customer Support phones remain unavailable. Our engineering teams are continuing to work on issue and we will continue to update this page as more information is available.
Posted Mar 25, 2021 - 20:35 UTC
Update
We are continuing to investigate this issue.
Posted Mar 25, 2021 - 19:48 UTC
Investigating
EBSCO Customer Support's phones are unavailable. HLM is also impacted and not accessible at this time. Our engineering teams are continuing to work on issue and we will update this page when more information is available.
Posted Mar 25, 2021 - 19:22 UTC
This incident affected: EBSCOhost Research Databases, EBSCO Discovery Service, EBSCOhost Collection Manager, EBSCONET, Explora, Full Text Finder Resolver, and Additional Services.