This was caused due to some changes to refactor the report. It was resolved by correcting a reference in the report logic, and the reports were delivered.
Posted May 03, 2022 - 08:24 MDT
Resolved
This issues has been resolved. All the scheduled CTDR reports have been delivered to the SFTP folders.
Posted Mar 10, 2022 - 11:15 MST
Monitoring
All the failed CTDR Reports are being delivered now and should be available soon. We will continue to monitor the situation until all the reports have been delivered and we give update if needed.
Posted Mar 10, 2022 - 10:22 MST
Identified
We have identified an issue and reports are being regenerated now. CTDR reports should be available within the next two hours.
Posted Mar 10, 2022 - 09:27 MST
Update
We are continuing to investigate the issue.
Posted Mar 10, 2022 - 09:03 MST
Investigating
We are aware of an issue that may impact your ability to receive the CTDR reports this morning and we are looking into it currently.
Posted Mar 10, 2022 - 07:20 MST
This incident affected: Production Supporting Solutions (xfer.propay.com - SFTP Reports).