OTP verification errors in Passwordless connection
Current Status: Resolved | Last updated at May 26, 2021, 1:03 UTC
Affected environments: US-1 Preview, EU-1 Production, AU Production, US-1 Production, EU-1 Preview, AU Preview, US-3 Production, US-3 Preview
A root-cause analysis for this issue has been performed and is now available at https://cdn.auth0.com/blog/20210512-2-Incident-RCA.pdf
History for this incident
May 12, 202122:50 UTC
Resolved
Between 21:20 and 22:50 UTC, we temporarily introduced some changes in our Passwordless `/verify` endpoint. If you were using this endpoint directly or through your Login page, and not passing through a Client ID, your users would have encountered errors after entering their OTPs. Our Engineers addressed this issue, and service was restored. We will provide our customers with a detailed Root Cause Analysis (RCA) within the next 14 days or sooner.
May 12, 202121:20 UTC
Investigating
We are currently investigating this issue.