We are pleased to inform you that the recent instability has been resolved, and our identity verification Web Client service is fully restored. We genuinely apologize for the inconvenience we caused.
A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2022 - 10:24 UTC
Identified
The issue has been identified and the fix is being implemented.
Posted Aug 19, 2022 - 09:31 UTC
Investigating
We're really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The Web client would not allow retry option (instant feedback) while capturing the document images.
Our engineering team is actively working to get everything up and running.
This incident affected: US data center (Identity Verification Web), EU data center (Identity Verification Web), and SGP data center (Identity Verification Web).