Azure - Canada Central (Toronto): INC0084712
Incident
Report for Snowflake
Postmortem
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0084712
Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: A subset of customers hosted in the specified regions may have been unable to access their worksheets in Snowsight.
Incident start time: 10:40 UTC May 19, 2023
Incident end time: 15:18 UTC May 19, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: The investigation determined that a subset of infrastructure responsible for key-value storage encountered a system configuration issue, which caused functionality and features dependent on that storage system to become unavailable.
Customer experience: A subset of customers hosted in the specified regions may have been unable to access their worksheets in Snowsight.
Incident start time: 10:40 UTC May 19, 2023
Incident end time: 15:18 UTC May 19, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: The investigation determined that a subset of infrastructure responsible for key-value storage encountered a system configuration issue, which caused functionality and features dependent on that storage system to become unavailable.
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: A subset of customers hosted in the specified regions may have been unable to access their worksheets in Snowsight.
Incident start time: 10:40 UTC May 19, 2023
Incident end time: 15:18 UTC May 19, 2023
Preliminary root cause: The investigation determined that a subset of infrastructure responsible for key-value storage encountered a system configuration issue, which caused functionality and features dependent on that storage system to become unavailable.
Customer experience: A subset of customers hosted in the specified regions may have been unable to access their worksheets in Snowsight.
Incident start time: 10:40 UTC May 19, 2023
Incident end time: 15:18 UTC May 19, 2023
Preliminary root cause: The investigation determined that a subset of infrastructure responsible for key-value storage encountered a system configuration issue, which caused functionality and features dependent on that storage system to become unavailable.
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access their worksheets in Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Customer experience: Customers hosted in the specified regions may be unable to access their worksheets in Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Update
Current status: We're continuing to investigate an issue with Snowflake Data Cloud. Users may be experiencing an inability to access worksheets in Snowsight. Snowflake teams are engaged and actively working to identify the source of the issue. We'll provide the next update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Update
Current status: We're continuing to investigate an issue with Snowflake Data Cloud. Users may be experiencing an inability to access worksheets in Snowsight. We'll provide the next update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. Users may experience an inability to access worksheets in Snowsight. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.
Incident start time: 11:00 UTC May 19, 2023
This incident affected: Azure - Canada Central (Toronto) (Snowsight).