All services are operational again, and users should not encounter issues using the Embedded API. If you have any questions or concerns, please feel free to reach out to support@tray.io. Thank you for your patience and understanding.
Posted Jun 03, 2023 - 15:16 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 14:59 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 14:15 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 13:38 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 13:09 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 12:33 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. Some executions have entered the backlog which are being worked through. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 11:58 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 11:28 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 10:54 BST
Update
The Embedded API is still experiencing a service degradation, while all other services remain operational. The workflow execution backlog has been completed and we are processing at full speed again. We are monitoring for any further issues while performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 10:20 BST
Monitoring
All services are now operational except for the Embedded API, which is still experiencing a service degradation. We are monitoring for any further issues while the workflow execution backlog continues to process, and performing mitigating actions to get the Embedded API operational again. We will provide another update within the next 30 minutes.
Posted Jun 03, 2023 - 09:49 BST
Update
We are continuing to work through the workflow execution backlog, but performance is still degraded, and users may still experience errors and an inability to use the application. We will provide another update in the next 30 minutes.
Posted Jun 03, 2023 - 09:31 BST
Update
We are working through the workflow execution backlog, but performance is still degraded, and users may still experience errors and inability to use the application. We will provide another update in the next 30 minutes.
Posted Jun 03, 2023 - 08:54 BST
Update
We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.
Posted Jun 03, 2023 - 08:16 BST
Update
We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.
Posted Jun 03, 2023 - 07:47 BST
Update
We are continuing to take mitigating actions to resolve this issue. Tray users will continue to experience errors and the inability to use the application. We will provide another update in the next 30 minutes.
Posted Jun 03, 2023 - 07:14 BST
Identified
The issue has been identified and we are taking mitigating actions to resolve it. The root cause is not yet known but is only affecting the US service region. Users will continue to experience errors in the application or be unable to access it. We will provide further updates within 30 minutes or as soon as we have new information.
Posted Jun 03, 2023 - 06:43 BST
Investigating
We are currently investigating an issue causing system-wide degraded performance.
Posted Jun 03, 2023 - 06:07 BST
This incident affected: Workflow Execution, Workflow Builder (Workflow Builder API, Workflow Builder App, Workflow Builder Logs), Embedded (Embedded API, Embedded App), Connectors (CSV Editor), and Connectivity API (Connectors API).