Intermittent Availability Issues

Incident Report for BigCommerce

Resolved

This issue has been resolved.

Posted Dec 03, 2022 - 15:38 CST

Monitoring

Service has been restored for affected stores and we are continuing to monitor the status.

Posted Dec 03, 2022 - 15:03 CST

Identified

BigCommerce engineers are still investigating issues affecting the merchant stores after the fix. Store availability is still impacted for a subset of stores affected in this incident.

Posted Dec 03, 2022 - 14:49 CST

Monitoring

BigCommerce engineers have implemented a fix and restored availability for affected stores.

Posted Dec 03, 2022 - 14:42 CST

Update

BigCommerce engineers are applying changes to restore availability for affected stores.

Posted Dec 03, 2022 - 14:32 CST

Update

BigCommerce engineers are continuing work to restore availability for impacted stores.

Posted Dec 03, 2022 - 14:08 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 03, 2022 - 13:45 CST

Investigating

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

Posted Dec 03, 2022 - 13:20 CST

This incident affected: Control Panel and Storefront.