The incident is now resolved. We have recovered the missing bank statements, all operations from March 29th and 30th have been received. You will exceptionaly today receive the pending list accordingly.
Posted Apr 01, 2022 - 18:55 CEST
Update
We have collected a part of the missing bank statements.
We are still waiting for the bank statements from yesterday and today for : - BNP - Banque Populaire
We will let you know once the incident is over
Posted Apr 01, 2022 - 14:56 CEST
Monitoring
The issue impacting the incoming transfers and the chargebacks is still ongoing. Our banking partner has been facing a technical issue in the transmission of the bank statements. We have requested the reissue of the bank statements to our banks, and we are currently collecting them.
Posted Apr 01, 2022 - 10:07 CEST
Investigating
We are currently facing a technical issue impacting our crediting processes.
As a result, you might experience a delay regarding :
- Incoming transfers - Chargebacks - Money out
We are really sorry for the inconvenience it might cause.