Webhook processing delayed

Incident Report for Clearbit

Resolved

This incident has been resolved.
Posted 14 days ago. May 05, 2025 - 10:36 PDT

Update

While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.
Posted 16 days ago. May 03, 2025 - 12:14 PDT

Monitoring

We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.
Posted 17 days ago. May 02, 2025 - 18:03 PDT

Investigating

We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.
Posted 17 days ago. May 02, 2025 - 17:35 PDT
This incident affected: Webhooks.