RootMetrics products impacted on Google Chrome
Incident Report for Ookla
Resolved
This incident has been completely resolved.
Posted May 02, 2022 - 21:35 PDT
Identified
Rootmetrics.com, Login, RootInsights, and Export API are now updated to use an alternate certificate and now load correctly in Google Chrome.
Posted May 02, 2022 - 18:24 PDT
Investigating
An issue has been identified that is causing a partial outage on RootMetrics products when accessed by Google Chrome.

This has been identified as an external issue caused by a Certificate Issuer and Google Chrome. Please use an alternate browser in the interim if required.

The team is working on a temporary fix while the root cause is addressed by Google. Other Speedtest and Ookla systems are operating normally.
Posted May 02, 2022 - 15:34 PDT
This incident affected: Ookla Enterprise Services (RootMetrics).