Slow connection to emea.cumulocity.com

Incident Report for Cumulocity IoT

Resolved

After increasing resources the system has been stable.

Posted Feb 07, 2022 - 11:25 CET

Monitoring

More resources has been added to the platform and is now performing as expected again.
We are closely monitoring the envirnment.

Posted Feb 02, 2022 - 09:31 CET

Identified

Root cause of the slowness is multiple deletions going on towards the DB, which sets down the performance of the whole platform.

Posted Feb 02, 2022 - 09:30 CET

Investigating

We are currently investigating slow connection issues that we detected on emea.cumulocity.com. We will update shortly when we have identified the problem.

Posted Feb 01, 2022 - 20:06 CET

This incident affected: emea.cumulocity.com (emea.cumulocity.com REST API, emea.cumulocity.com MQTT API).