Sync fails due to unexpected error

Incident Report for Exalate

Resolved

We'd released HOTFIX releases for ZENDESK, JIRA CLOUD, AZURE DEV OPS and SERVICENOW in the course of Yesterday to remedy that. The problem turned out to be logging tapping into attachment download requests effectively consuming the entire request stream.

Posted Apr 30, 2021 - 15:19 CEST

Update

We are continuing to work on a fix for this issue.

Posted Apr 30, 2021 - 15:18 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 29, 2021 - 10:05 CEST

Update

We are continuing to investigate this issue.

Posted Apr 29, 2021 - 09:46 CEST

Investigating

Working on the fix

Posted Apr 29, 2021 - 09:45 CEST

This incident affected: Zendesk (Exalate Console), Jira Cloud (Synchronisation node), Azure DevOps (Exalate for Azure DevOps), and Service Now (Exalate for ServiceNow in Exalate Cloud).