Connection issues to Salsify FTP Partner

Incident Report for Salsify

Resolved

The intermittent connection issues with Salsify's FTP partner has been resolved. Exports, Uploads and Lookup Tables using a file from the Salsify FTP should be working as expected now.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Mar 12, 2023 - 17:41 EDT

Identified

We are experiencing some intermittent connection issues to Salsify's FTP partner. We are working with our FTP partner to resolve this issue. Exports, Uploads and Lookup Tables using a file from the Salsify FTP may be affected. Customers with internal systems connecting via FTP should try using PASSIVE mode as a workaround.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Posted Mar 09, 2023 - 18:18 EST

This incident affected: Salsify Application (Salsify FTP).