Delayed data processing and message sending for some customers

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted May 25, 2021 - 13:55 EDT

Monitoring

A fix has been implemented. We are adding capacity to process delayed work. US 03 has returned to within normal levels, and most delayed outbound message sending on US 01 has now sent.

Posted May 25, 2021 - 13:21 EDT

Update

We are continuing to work on a fix for this issue.

Posted May 25, 2021 - 13:06 EDT

Identified

We have identified the issue and are working toward a fix.

Posted May 25, 2021 - 12:54 EDT

Investigating

We are investigating an issue causing delayed data processing on US 01 and US 03 and some delayed message sending on US 01.

Posted May 25, 2021 - 12:44 EDT

This incident affected: US 01 Cluster (SDK Data Collection, Data Processing, Outbound Messaging), US 04 Cluster (SDK Data Collection), and US 03 Cluster (Data Processing).