Performance degradation for a subset of US tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 29, 2022 - 17:14 PDT

Update

We continue monitoring this issue proactively.

Posted Sep 28, 2022 - 23:43 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 28, 2022 - 21:17 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2022 - 17:20 PDT

Investigating

Our engineering team investigating performance degradation for a subset of US tenants with Zuora ID ZID-NA2-PROD-45 in high priority.

Posted Sep 28, 2022 - 15:55 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).