2022-12-19 : Delay in Processing Identity Verification Transactions (U.S)

Incident Report for Jumio

Resolved

All backlogged transactions have been processed. All incoming transactions continue to be processed at normal rates. We apologize for any inconvenience this may have caused.

Posted Dec 19, 2022 - 17:36 UTC

Investigating

We are currently experiencing a delay in processing on US data center for Identity Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Apologies for the inconvenience.

Posted Dec 19, 2022 - 16:43 UTC

This incident affected: US data center (performNetverify API, Identity Verification Web, Identity Verification SDK, Identity Verification Processing, KYX Processing).