Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness experienced in the app this morning. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.
Posted Dec 24, 2020 - 04:55 EST
Identified
Our engineers have identified the cause of the slowness and are working on a fix. We'll post another update when things are back to normal. Thanks again for your patience, friends.
Posted Dec 24, 2020 - 04:50 EST
Update
Our engineers continue to investigate this issue. You can expect to see delays for new emails in search, folder counts may not be updating correctly, and workflows may have delays in running until the issue has been resolved. We'll continue to keep you updated.
Posted Dec 24, 2020 - 04:42 EST
Investigating
We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.
Posted Dec 24, 2020 - 04:21 EST
This incident affected: Mailbox counts, folders, reports, search results.