Submission Delivery Delay

Incident Report for Device Magic

Resolved

This incident has been resolved. System maintenance occurred during the night and one of the changes made had a negative affect causing the incident this morning. The changes have since been reverted and all systems a performing as normal now. We appreciate your patience.

Posted Jul 25, 2023 - 10:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 25, 2023 - 09:30 EDT

Identified

We are currently experiencing longer than usual submission delivery/resending times. We have identified the issue and are currently working to resolve.

Posted Jul 25, 2023 - 09:04 EDT

This incident affected: Submission Deliveries, Submission Resending, and Dispatches.