[Piano Analytics] Delay in real-time data
Incident Report for Piano Software
Postmortem

Incident explanation:

  • We had an issue with one of our provider which caused delay in real time data processing

Actions performed:

  • A ticket has been opened at our provider

Actions to come:

  • No more action needed

Posted Nov 25, 2022 - 16:15 UTC
Resolved
The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.
Posted Nov 25, 2022 - 16:15 UTC
Investigating
We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.

Affected customers - Less than 1%
Posted Nov 25, 2022 - 14:30 UTC
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