Delivery issue Brazil - Claro
Incident Report for Sinch
Resolved
Dear client, we are writing to inform you that this incident has been resolved. The traffic towards Claro Brazil continues to perform as expected.

Incident Start Time: 2021-05-12 13:20 UTC
Incident End Time: 2021-05-12 16:00 UTC

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
Posted May 12, 2021 - 20:20 UTC
Monitoring
We are writing to inform you that we are able to observe normalized traffic patterns towards Claro Brazil.
We will keep monitoring to ensure that the traffic remains stable.

Incident End Time: 2021-05-12 16:00 UTC
Posted May 12, 2021 - 17:02 UTC
Investigating
Dear client,

We are writing to inform you that we are observing delivery issues towards the Claro network in Brazil.

Incident Start Time: 2021-05-12 13:20 UTC
Incident End Time: TBD

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Claro network in Brazil

If you have any further questions or concerns please do note hesitate to reach out to support@sinch.com
Posted May 12, 2021 - 15:57 UTC
This incident affected: Connectivity by region (SMS - Latin America).