Some users are not receiving MFA SMS messages when logging in

Incident Report for Blanco Services

Resolved

This incident has been resolved.

Posted Jul 21, 2021 - 17:35 CEST

Update

We are continuing to monitor for any further issues.

Posted Jul 21, 2021 - 14:07 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 21, 2021 - 13:11 CEST

Investigating

We are currently investigating this issue

Posted Jul 21, 2021 - 11:00 CEST

This incident affected: Know-Your-Customer Suite (Prospect Portal, Professional Portal, Client Portal).