Elevated V3 POST /payments failures

Incident Report for WePay

Resolved

We experienced elevated error responses to our V3 POST /payments endpoint between 7:49 and 8:21 PM PST. As of 8:22 PM PST, traffic normalized, the issue is resolved.

Posted Aug 20, 2021 - 20:52 PDT

Monitoring

As of 8:22 PM PST traffic has normalized to V3 POST /payments. We are continuing to monitor our production environment at this time.

Posted Aug 20, 2021 - 20:36 PDT

Investigating

We are currently investigating an issue causing increased failures to our V3 POST /payments endpoint. During this time V3 platforms may notice failures calling POST /payments.

Posted Aug 20, 2021 - 20:17 PDT

This incident affected: API, US Processing, Canadian Processing, and UK Processing.