Our call centre’s unavailable right now

Incident Report for ubank

Resolved

This incident has been resolved.

Posted May 29, 2023 - 20:34 AEST

Update

We are continuing to monitor for any further issues.

Posted May 29, 2023 - 18:47 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2023 - 16:48 AEST

Investigating

One of our technology providers is currently down, which means we’re unable to take calls at this time. We’ve escalated the issue and are working with them to resolve it as soon as possible. We’re sorry for any inconvenience.

Posted May 29, 2023 - 16:44 AEST

This incident affected: Call centre.