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Incident Report for Interviewstream

Postmortem

Root Cause Analysis: An outage that our third-party vendor was experiencing caused the disruption to our platform.

Resolution: Our development team monitored the status of the incident. Once we received confirmation the issue was resolved, we tested and confirmed that the degraded performance on our platform was no longer occurring.

Remediation: We will work with our vendor on preventative measures.

Posted Dec 02, 2021 - 11:17 CST

Resolved

The incident affecting on demand, connect and scheduler has been resolved.

Our apologies for any disruption this incident may have caused to your user experience.

If you have any questions, please submit a request to our technical support team.

Best Regards,
Interviewstream support
https://support.interviewstream.com

Posted Nov 24, 2021 - 14:50 CST

Monitoring

The vendor has notified us that a fix has been implemented and we are monitoring the results.

We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue.

Our apologies for any disruption this incident may have caused to your user experience.

Best Regards,

Interviewstream support
https://support.interviewstream.com

Posted Nov 24, 2021 - 14:27 CST

Identified

We are investigating an incident that is affecting on demand, connect, and scheduler products.

What may users experience? Users may receive an interviewstream Error Message "The interviewstream platform is temporarily unavailable"

What do we know? We have identified one of our third-party services and are working closely with the vendor to resolve the incident.

We will provide another update as soon as we learn more.

Our apologies for any disruption this incident may cause to your user experience.

Best Regards,
Interviewstream support
https://support.interviewstream.com

Posted Nov 24, 2021 - 13:52 CST

Investigating

We are investigating an incident with on demand, connect and scheduler that may impact all users.

Affected users may experience: Error Message - The interviewstream platform is temporarily unavailable

Our apologies for any disruption this incident may cause to your user experience.

Best Regards,
Interviewstream support
https://support.interviewstream.com

Posted Nov 24, 2021 - 13:37 CST

This incident affected: interviewstream on demand, interviewstream connect, and interviewstream scheduler.