Unable to load wallets in UI and API

Incident Report for BitGo

Resolved

This incident has been resolved.
Posted 18 days ago. May 16, 2025 - 16:05 PDT

Update

We are continuing to monitor for any further issues.
Posted 19 days ago. May 15, 2025 - 15:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 19 days ago. May 15, 2025 - 14:39 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted 19 days ago. May 15, 2025 - 13:42 PDT

Update

We've investigated three categories of issues: code changes, db changes, config changes. We are currently reverting changes committed during our release earlier today. We will post updates on timing as the revert gets released
Posted 19 days ago. May 15, 2025 - 13:41 PDT

Update

We are continuing to investigate this issue.
Posted 19 days ago. May 15, 2025 - 13:38 PDT

Update

We are continuing to investigate this issue.
Posted 20 days ago. May 15, 2025 - 11:56 PDT

Investigating

impacts all types of wallets across UI and API
Posted 20 days ago. May 15, 2025 - 11:29 PDT
This incident affected: API, Wallets, Trade, and Trade API.