Resolving incident. A virtual host in the application pool crashed due to a memory fault, and the system automatically rebalanced traffic. We estimate that fewer than 50 in-flight transactions failed. Affected activity appears to have been limited to no more than 15% of traffic between 8:46 and 8:48 a.m. MDT.
Posted Mar 25, 2022 - 10:25 MDT
Update
A virtual host crashed and is undergoing automatic recovery steps. We're aware of an impact to processing, as we did record some transaction failures, and we're currently assessing the overall impact. The alerts have been limited.
Posted Mar 25, 2022 - 09:04 MDT
Update
We are continuing to investigate this issue.
Posted Mar 25, 2022 - 09:00 MDT
Investigating
We are aware of an issue that may impact your ability to process transactions or access our websites. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.
Posted Mar 25, 2022 - 09:00 MDT
This incident affected: Production Processing Solutions (Credit Card and ACH Processing, Websites, Mobile, and Card Readers) and Production Supporting Solutions (Batch File Processing & Commissions).