App slowness and login issues

Incident Report for ABC Trainerize

Resolved

Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue.

Root cause
One of the servers went down. After investigating, we noticed that one of the server has failed.

Resolution
Putting the server back solved the outage issue.

Posted Nov 29, 2022 - 22:00 PST