Engineering team has identified the issue. Response code 136 was introduced by Vantiv gateway on Nov-05. Currently we are working on the response code mapping to fix this issue.
Posted 5 months ago. Nov 11, 2024 - 23:52 PST
Investigating
Our engineering team is investigating an issue affecting payment processing through the legacy Vantiv gateway, which may result in duplicate charges.
Posted 5 months ago. Nov 11, 2024 - 14:27 PST
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations).