"Not Found" or "404" on some entries in KAF/KMS
Incident Report for Kaltura
Resolved
What was the Impact: Within KAF/KMS, when clicking on some Entries, users may experience "Not Found" or 404 errors.

Current Status: Issue is fixed; no need to use the workaround suggested in the previous message. We had identified that some special characters within an entry name are affecting the URL. Our Engineering team released a Hotfix and already deployed it in production as of today, Thursday, Feb 4th, 8:30 am UTC.

What to Expect Next: The issue is resolved and we are closing this incident.
Posted Feb 04, 2021 - 08:48 UTC
Identified
What is the Impact: Within KAF/KMS, when clicking on some Entries, users may experience "Not Found" or 404 errors.

Current Status: We have identified that some special characters within an entry name are affecting the URL. Our Engineering team is working on a solution as a top priority.

Workaround: Under the application section, change the configuration called "enableEntryTitles" by updating the value to "false". Changing this setting will remove the entry name from the URL and will enable users to click on the entry from the My Media page.

What to Expect Next: We will provide the next update on Thursday, February 4th, regarding the ETA of the solution.
Posted Feb 03, 2021 - 20:42 UTC
This incident affected: Kaltura MediaSpace.