[ID] [US] Reset password emails are delayed

Incident Report for Piano Software

Resolved

This incident has been resolved.

Posted Jul 14, 2023 - 11:45 UTC

Monitoring

We have discovered and resolved the issue. Password reset email delivery is now operating normally.

Posted Jul 14, 2023 - 11:19 UTC

Investigating

We have noticed that ID reset password emails are delivered with significant delay on our US environment - we are currently investigating the issue.

Posted Jul 14, 2023 - 10:57 UTC

This incident affected: Login and Registration (US - id.piano.io) and Email Distribution (Piano ID and VX transactional Emails).