All functionalities in Databox unavailable - 3rd party issues
Incident Report for Databox
Resolved
The 3rd party issue has been resolved and the functionalities in Databox are again fully operational.
Posted Nov 08, 2022 - 11:22 EST
Update
We are continuing to investigate this issue.
Posted Nov 08, 2022 - 11:03 EST
Investigating
We are experiencing a downtime in the Databox App. One of the external services the we depend on is having technical issues and as a result, most of the user interactions in Databox are affected. This includes: loading data, switching Date Ranges, Creating Metrics, connecting Data Sources. Regular syncs are not affected.

We are monitoring the developments on the mentioned 3rd party service and will take actions as soon as progress is made there.

Thank you for your understanding.
Posted Nov 08, 2022 - 10:46 EST
This incident affected: Data & Sync Platform, Databox Web Application, and 3rd-party API Data providers.