The incident has been resolved, the platform is fully functional again. We appreciate your patience throughout and apologise for any inconvenience caused.
Posted Apr 26, 2022 - 12:14 UTC
Monitoring
We identified the cause and implemented a fix, this resulted in our error rate recovering and our services and features are resumed as operational. We're monitoring this situation.
Posted Apr 26, 2022 - 10:27 UTC
Investigating
We are currently investigating an issue with our download servers resulting in incomplete or failed downloads for some of our users in the EU region. This downtime may also affect other features of the service such as successful delivery of transfers, email delivery, sign up and Portals.
Posted Apr 26, 2022 - 10:00 UTC
This incident affected: WeTransfer (Website, Downloads, Uploads, Email, Portals, Transfer Mobile).