Harness email notifications is delayed

Incident Report for Harness

Resolved

All queued email notifications have been processed and sent. We can confirm normal operation. Get Ship Done!
We will continue to continue to monitor and ensure stability.

Posted Jan 19, 2022 - 11:15 PST

Monitoring

We corrected all issues and are monitoring Harness performance to make sure it remains this way. All services are operational.

Posted Jan 19, 2022 - 10:20 PST

Identified

Harness is aware of an issue causing email messages from its applications to be delayed. These messages are queued and will send as soon as this issue is resolved. We are working to correct the issues and restore normal operations as soon as possible.

as a workaround, customers may set up their own SMTP server to bypass this issue using these instructions: https://docs.harness.io/article/8nkhcbjnh7-add-smtp-collaboration-provider

Posted Jan 18, 2022 - 16:53 PST

This incident affected: Prod 1 (Continuous Delivery (CD) - FirstGen - EOS, Cloud Cost Management (CCM), Continuous Integration Enterprise(CIE) - Cloud Builds, Feature Flags (FF)), Prod 2 (Continuous Delivery (CD) - FirstGen - EOS, Cloud Cost Management (CCM), Continuous Integration Enterprise(CIE) - Cloud Builds, Feature Flags (FF)), and Prod 3 (Continuous Delivery (CD) - FirstGen - EOS, Cloud Cost Management (CCM), Feature Flags (FF)).